Customer Success Manager in BNamericas

We are a business intelligence platform, with 28 years of experience in the LATAM market, providing our clients with valuable and updated information on projects, news and data related to the areas of Electric Power, Infrastructure, Mining and Metals, Oil and Gas, ICT, among others, so that they can use this information to make strategic decisions for their business.
At BNamericas, our mission is to facilitate regional development and investment in Latin America by generating valuable business intelligence for companies, governments, and other market players worldwide while continually developing its people's expertise.
You can find out more about us at www.bnamericas.com

We are ambitious, entrepreneurial, and innovators! Our team is expanding as our solutions gain market adoption.

*This job has a salary + monthly commissions.
*This vacancy welcomes inclusive applications.

As a Customer Success Executive, you will work closely with C-Level Executives, Directors, and Regional Managers from diverse industries like Infrastructure, Mining, Electric Power, Oil & Gas, ICT, and Financial Services. Your objective is to drive usage up in every stage of the customer journey and ensure your assigned clients reach their goals.

• Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• Ensures all customers are successfully using the product or service they’ve purchased from the company.
• Serve as the primary contact for the onboarding of new customers, the training of platform endusers, and post-go-live support.
• Ensure customers remain satisfied with the product by educating them about functional capabilities in line with their needs.
• Manage Customer Success Activities like Training, Onboarding, Adoption, and support Renewals.
• Identify and communicate potential risks that would threaten renewals and proactively drive action throughout the customer lifecycle to reduce churn.
• This position reports to the Account Manager who will support your learning and development in the role.

We are looking for an individual with high communication skills, goal-oriented, process-oriented, analytical, and thrives in a fast paced and demanding environment.Someone open to a culture of innovation and collaboration in an international team environment and is highly adaptable and quick to learn new information and implement new strategies. The ideal candidate is driven, self-motivated and enthusiastic with a “can-do” attitude and with the ability to work from home or in the office.To be successful in this position, you must be a team player, highly organized, and a problem-solver with the ability to educate/train users on new products or features with attention to detail.

What are we looking for?

• University Degree.
• Relevant customer success, customer service, or account management experience
• Communications abilities in English+Portuguese.
• Technical aptitude and ability to learn software programs.
• Proven track record of working in a customer-facing role.
• Proficient in Microsoft Office Suite, (Outlook, Excel, PowerPoint and other)

• Knowledge in Salesforce / Intercom is a plus
• Relevant experience in a SaaS or software company is a plus.

monthly commissions
onboarding
continuous training and learning
excellent working environment
career commercial development