Community Engagement Specialist in COPAL

Remote (El Salvador) | Semi Senior | Full time | Customer Support

Gross salary $1000 - 1300 USD/month

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ⓘ Requires applying in English

COPAL, Comunidades Organizando el Poder y la Acción Latina, is a member-based organization established in 2018 to improve the quality of life of Latine families. Over the past seven years, COPAL has evolved to become a well-known, grassroots power-building, and visionary transnational organization.

This role combines elements of social work, customer service, and resource navigation. As a Virtual Navigator, you will support individuals by listening with empathy, providing clear information, and helping them navigate complex systems and resources.

You must be patient, solution-oriented, and curious—someone who enjoys finding answers, exploring options, and supporting people through challenging moments.

Apply if you are someone who:

Cares deeply about people and community support
Enjoys helping others problem-solve and find resources
Stays calm, patient, and focused under pressure
Values teamwork, compassion, and clear communication

This job is available on Get on Board.

Job functions

1. 55% Community Engagement & Navigation

(Leave your phone number in the question: Professional experience)

Monitor a centralized phone system and Facebook page Monday-Saturday for a total of 40 hours per week.
Engage customers through phone conversation and online basic chatting.
Screen people’s needs by following procedures in place.
Track services provided, including basic demographic information, in COPAL’s Airtable database.
Connect people with resources.
Route messages or phone calls to staff.
Escalate cases that require additional support.
Manage an extensive list of statewide resources.
Research and connect with local organizations to expand COPAL’s resource list.

2. 30% Data Collection and Reporting

Document inbound and outbound calls in the database.
Maintain an accurate and complete record of every call and communication.
Document the needs and concerns of community members.
Complete surveys with community members as needed.

3. 10% Trainings & Meetings

4. (*) Agency Mission Support (5%)

Participate in fundraising as appropriate to the role, including phone banking to members/donors.
Expectations for all staff include learning and articulating the foundational concepts of COPAL and those of their specific units. This includes the mission, vision, and Jemez principles, COPAL’s political platform; mastering the purpose (mission & vision) of each employee’s unit; and how their work contributes to advancing COPAL’s mission.
Learn and become proficient in COPAL’s Customer Relationship Manager (CRM) systems and tech tools as needed, depending on the position’s needs and expectations.

Qualifications and requirements

Willingness to learn and perform a variety of tasks.
Ability to work independently, establish priorities, and meet deadlines.
Understanding of the importance of customer service, professionalism, and confidentiality.
Familiarity with or ability to learn email marketing platforms and systems.
Must be proficient—or able to quickly become proficient—in CRM platforms, phone systems, and essential software tools required for the role.
Knowledge of and experience working with diverse groups of people from lower socioeconomic backgrounds.
Bilingual in English and Spanish.Working Conditions and Environment
- This position requires the contracted person to have a reliable internet provider (200 MB)
- A dedicated office space to ensure a decent level of privacy, and a reliable computer.
- Noise cancelling headsets.
- A computer with 16G of RAM.
- The ability to instal in monitoring system

Desirable skills

Excellent communication skills.
Strong Spanish/English writing skills.
Proven experience in communication coordination and accurate, culturally appropriate translation.
Strong organizational, time management, and project management skills.
Ability to manage multiple priorities effectively.
Demonstrates strong, active listening skills.
Demonstrates skills in conflict management.
Emotional resilience with the ability to remain calm and focused in demanding situations.
Competency in MS Office (Word, Access, Publisher, Outlook, Excel, PowerPoint).
Proficiency in email management tools and calendar software.
Strong work ethic and ability to thrive in a team-oriented environment.

Conditions

Compensation & Benefits

Competitive salary.
Monthly internet stipend.
Monthly health stipend.
Employer contribution of 5% of base salary toward retirement.
Bank fee reimbursement of up to $15 per month.

Additional details will be shared in the official offer.

Please apply only if you are available to start on January 6, 2026.

GETONBRD Job ID: 57932

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in El Salvador.

About COPAL

The Virtual Navigator (VN) is an online support role that responds to telephone and video calls, as well as chat-based inquiries, to address questions and concerns about available services. As the first point of contact for individuals seeking support fro — COPAL's full profile