Customer Support Specialist in Wolf SpA

Company Overview:
We’re a small but mighty team based in Austin at the forefront of on-demand staffing platforms. At WOLF, we empower staffing companies to transform into dynamic labor marketplaces - think of us as the Shopify for staffing businesses. We’re venture-backed, have been in the game for three years, and are looking for a customer support specialist in Colombia or Chile to join our rapidly growing team.

The Opportunity: As a Customer Support Specialist at WOLF, you’re the lifeline for our clients, ensuring they have a seamless, stellar experience with our platform. If you’re passionate about helping others, thrive in a fast-paced environment, and want to be part of a company that’s leading the pack, we want to hear from you!

What You'll Do:

• Customer Interaction: Be the helpful voice on the other end of emails and chats, helping clients with their inquiries quickly and professionally.
• Issue Resolution: Follow-up and see through resolutions on any issues clients have with the WOLF platform, making sure they’re happy every step of the way. Understand prioritization of tasks and be comfortable with testing and troubleshooting to get to the root cause of the issue.
• Client Guidance: Become the go-to expert on our platform, guiding clients through its features and functionalities.
• Collaboration: Partner with our product and tech teams to tackle common customer challenges and improve our platform.
• Feedback: Gather and track customer feedback and feature requests, making sure their voices are heard.
• Documentation: Keep detailed records of customer interactions and issues.
• Support Materials: Create FAQs and user guides to help clients get the most out of our platform.

About You:

• Experience: You’ve been in a customer support role before for a SaaS company
• Communication Skills: Your English is flawless, and you can communicate clearly and effectively, both written and verbally.
• Problem-Solving: You have a knack for creatively solving problems and a keen eye for detail.
• Tech Savvy: You know your way around support ticketing systems and can quickly pick up on new tools.
• Quick Learner: Eager to dive into the staffing industry and master our platform.
• Team Player: You can work independently but also love being part of a team.
• Empathy: You’re patient, empathetic, and always have a positive attitude when dealing with customers.

• Impact: Play a key role in a rapidly growing startup and make a real impact.
• Growth: We offer plenty of opportunities for professional growth and development.
• Benefits: Enjoy a competitive salary, fully remote position, and the chance to work with an awesome team.