Bilingual Appointment Setter in Teamficient

Teamficient is a dynamic and customer-focused organization internationally recognized for providing highly trained virtual assistants delivering bilingual services designed to scale businesses efficiently. Our core commitment is to deliver exceptional service and value through innovation, rigorous training, and operational excellence. The Appointment Setter role plays a key part in expanding our client engagement by managing customer interactions professionally and effectively, acting as the first point of contact, and assisting with inquiries and sales opportunities as we continue to grow our global operations.

• Respond promptly to customer inquiries across multiple channels including phone, email, chat, and social media, maintaining professionalism and courtesy throughout.
• Provide accurate and comprehensive information about Teamficient’s products, services, and company policies to customers and prospects.
• Resolve customer issues efficiently while ensuring a high level of customer satisfaction and adherence to established guidelines.
• Identify customer needs during conversations and recommend suitable products or services to maximize sales potential and deepen customer relationships.
• Follow up on sales leads and work towards closing sales to meet or exceed defined sales targets and performance metrics.
• Maintain detailed and precise records of customer interactions and transactions in the customer relationship management (CRM) system to ensure data accuracy and assist in reporting.
• Collaborate effectively with internal teams and departments to enhance customer service quality and streamline sales processes.
• Stay continuously informed about product knowledge, company offerings, industry trends, and new technologies relevant to the role.
• Handle returns, complaints, and other customer issues according to company policies, ensuring a positive resolution whenever possible.
• Actively seek and propose improvements to the overall customer experience while contributing constructively to team goals and success.

We seek a motivated and enthusiastic Appointment Setter who will serve as the frontline contact for our customers, helping to drive sales growth and enhance client satisfaction. The ideal candidate will possess previous experience in appointment setting or similar customer-facing sales roles, demonstrating strong communication abilities and a customer-centric attitude.

Key requirements include proven proficiency in standard office software like Microsoft Office and Google Workspace, alongside excellent organizational skills and meticulous attention to detail, especially in managing documents and records. High levels of collaboration and interpersonal communication skills are essential to work effectively in a remote and distributed team environment.

The candidate must be highly self-motivated, capable of managing their time and tasks independently, and able to adapt to the demands of a fully remote workplace. Academic qualifications aligned with the position are required, and an advanced English proficiency at C1-C2 level is mandatory to effectively communicate with a diverse, global customer base.

We value individuals who demonstrate problem-solving capabilities, resilience, and a proactive mindset toward continuous learning and improvement.

While not mandatory, experience with CRM systems beyond basic knowledge is advantageous, enabling efficient customer management and analytics. Familiarity with sales techniques and objection handling will further enhance performance in this role. Additional language skills beyond English, particularly bilingual proficiency, would align well with Teamficient’s bilingual service offerings and international scope.

A track record of consistently achieving or surpassing sales targets, coupled with excellent multitasking skills, will be highly regarded. Candidates who demonstrate creativity in problem resolution and a passion for delivering outstanding customer experiences will thrive in this role.

We offer a competitive salary complemented by performance-based incentives designed to reward dedication and success. Our benefit package is comprehensive and supports your overall well-being. We provide flexible work arrangements including options for full-time or part-time schedules tailored to your needs. The role is fully remote, offering the flexibility and comfort to work from anywhere while staying connected with a supportive and positive team culture focused on professional growth and personal development.