Customer Success Executive in BNamericas

BNamericas is a leading business intelligence platform in Latin America with 28 years of experience. We deliver comprehensive insights on projects, news, and data pertinent to key sectors including Electric Power, Infrastructure, Mining and Metals, Oil and Gas, and ICT. Our mission is to empower our clients to make informed decisions that spur regional development and investment, while fostering talent and expertise within our team. Join us and become part of our ambitious and innovative team as we expand our market reach with cutting-edge solutions!

• Collaborate closely with C-Level Executives, Directors, and Regional Managers across diverse industries to drive customer engagement and ensure satisfaction.
• Boost product usage at every stage of the customer journey, focusing on the attainment of client goals.
• Forge strong customer relationships to enhance retention and loyalty, maximizing customer lifetime value and minimizing churn.
• Act as the primary liaison for new customer onboarding, training end-users, and providing necessary post-launch support.
• Educate customers about the product’s functional capabilities, aligning them with customer needs to foster satisfaction.
• Manage Customer Success activities including training sessions, onboarding processes, product adoption, and renewal support.
• Proactively identify and address risks that may affect renewals, ensuring customer satisfaction throughout their journey.

We seek an individual with excellent communication skills who is goal-oriented, process-focused, and analytical. The ideal candidate thrives in a fast-paced environment and embraces a culture of innovation and collaboration. You should be highly adaptable, eager to learn, and able to implement new strategies effectively. A self-motivated and enthusiastic individual with a ‘can-do’ attitude will excel in this role. Additionally, you must be a team player, highly organized, and a problem-solver capable of educating users on new product features while maintaining attention to detail.

Specific requirements include:

• A University Degree.
• Fluent communication skills in English, Spanish, and Portuguese.
• Proven experience in customer success, customer service, or account management.
• Strong technical aptitude and ability to learn software applications.
• Proficiency in Microsoft Office Suite including Outlook, Excel, and PowerPoint.
• Familiarity with Salesforce/Intercom is a plus.
• Experience in a SaaS or software company is also desirable.

The hybrid work mode is only for those who live in Chile and you need availability to attend meetings in the office 1 or 2 times per week. If you do not live in Chile, it is 100% remote.

While not mandatory, familiarity with customer relationship management tools or software will enhance your ability to succeed in this role. Experience in sales-oriented positions or roles that require high levels of customer interaction will be advantageous.

Joining BNamericas means benefiting from a vibrant and inclusive workplace culture. Here are some of the standout benefits you can expect:

• Competitive monthly commissions.
• Comprehensive onboarding process and continuous training opportunities.
• An excellent working environment that promotes growth and development.
• Clear pathways for career advancement within the commercial domain.

We are excited about expanding our team and would love for you to be part of our journey. Join us and take advantage of our flexible work environment, development opportunities, and a great workplace atmosphere! 🌟