We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate.
The position is fully remote. We mostly need help on replying to our merchants via email, between 08.00am to 8.00pm (Chile Time). It's a regular 40 hours/work per week. Every 6 weeks, working a weekend is necessary, with 2 days off during the week.
This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our merchant base and our Design & Development teams.
You will
- Help merchants setting up their e-commerce solution; help them solving their e-commerce doubts and problems;
- Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp);
- Identify, document and prioritize customer reported issues to the development team;
- Document & automatize replies for frequently asked questions;
- Gauge the usability of new and existing features, and making constructive suggestions for change;
- Take responsibility & ownership of your work.
The Recruitment Process
- We will review all the CVs & Cover Letters received;
- First interviews - lasting 30 minutes. This is an introductory meeting, so that you get to know Jumpseller and present yourself;
- Top candidates will be invited to participate o a Case Study, which will be done at their own pace and should not take over 2hs. Not more than 4 to 6 invitations will be sent. All other applicants will receive a rejection notification;
- Finally, a last interview - lasting 45 to 60 minutes - to review the resolution Case Study & focus deeper on your main professional project/achievement;
- We expect to send you an offer by mid August.
All candidates will be notified from us once the process is concluded. Those on the last interview stage can request brief feedback about their application.
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