Help Desk Technician in Ensitech

Remote | Semi Senior | Full time | Customer Support

Gross salary $1500 - 2000 USD/month

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At Ensitech, our talented team of analysts, software engineers, designers, support staff, marketers, and data scientists creates innovative products aimed at improving government and corporate agility through Cloud, Mobile, and Big Data technologies. Founded in 2006 by graduates from Tec de Monterrey, we pride ourselves on a culture of innovation and strong project management. Our solutions range from supporting live TV shows to optimizing industrial processes. Our commitment to continuous improvement and high-quality standards has earned us recognition as a CMMI-Dev/3 company.

Responsibilities:

Provide first-level technical support to end-users via phone and email.
Troubleshoot and resolve hardware and software issues.
Install and maintain software applications.
Provision new users in our various software applications.
Manage user accounts and access permissions.
Document support requests and their resolutions in a ticketing system.
Escalate complex issues to senior IT staff as necessary.
Develop and maintain documentation for common IT issues and solutions.
Provide training and support to end-users on IT best practices and new systems.
Ensure security protocols are followed.

Required Skills, Abilities, and Characteristics:

Technical Skills:

Familiarity with common desktop applications (e.g., Microsoft Office Suite, web browsers).
Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
Experience with Google Workspace Administration.
Experience with Atlassian Administration (Jira, Confluence, Bitbucket, etc.).

Soft Skills:

Excellent customer service and communication skills (both written and verbal).
Strong problem-solving and analytical skills.
Ability to prioritize tasks and manage time effectively.
Ability to work independently and as part of a team.
Strong attention to detail.
Patience and a willingness to help others.
Adaptability and a willingness to learn new technologies.

Nice to haves:

Proficiency in troubleshooting Windows and/or macOS operating systems.
A+ Certification or other relevant IT certifications.
Experience with hardware troubleshooting and repair.
Experience with Google Cloud Projects.
Salesforce Administration.

Benefits of Working with Us:

We offer a 100% remote opportunity, ensuring you can work from the comfort of your home while collaborating with a diverse team across different regions. Enjoy a competitive salary alongside a custom benefits package tailored to your experience and personal needs. Our work culture emphasizes innovation and continuous improvement, giving you the chance to work with foreign clients on challenging projects, where your contributions can truly make an impact.

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

About Ensitech

Our team of analysts, software engineers, designers, support staff, marketers and data scientists work together and use the latest technologies and methodologies to implement a successful project. — Ensitech's full profile