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OpenLoop

Patient Support Specialist in OpenLoop

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OpenLoop is looking for a Patient Support Specialist to join our team remotely. This role will be a member of the Clinical Operations Team, collaborating closely with the Patient Support Manager.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

About the Role

Responsibilities include, but are not limited to:
  • Scheduling appointments in EMR and EMR sub-organizations
  • Manage high volume phone line for office calls from patients
  • Manage phone and email customer service needs
  • Manage patient escalations calls and emails using problem-solving and resolution skills
  • Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications.
  • Sending medical records as necessary to payers and referrals

Requirements

  • Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
  • Effective communication.
  • Multitasking.
  • Problem solving and organization skills.
  • Go-beyond, takes initiative on tasks.
  • Fluency in English (C1) and excellent written and verbal communication skills.
  • Available to work 5 days per week with 2 aleatory rest days.

Desirable skills

  • Knowledge of G-Suite, Slack and Jira (desired).
  • Knowledge of the US healthcare system (desired).

Our Benefits

In addition to competitive salaries, this role includes:
  • Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles ("CTS", "Gratificaciones", etc).
  • Full time job.
  • Unlimited Vacation Days —Yes! We want you to be able to relax and come back as happy and productive as ever.
  • EPS healthcare covered 100% with RIMAC —Because you, too, deserve access to great healthcare.
  • AFP retirement plan —to help you save for the future.
  • We’ll assign a computer and accessories in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀

Life insurance OpenLoop pays or copays life insurance for employees.
Paid sick days Sick leave is compensated (limits might apply).
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage OpenLoop pays or copays health insurance for employees.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.

Remote work policy

Hybrid

This job takes place some days from home and others at the office in Lima (Peru).

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