Customer Service Representative in OpenDispatch LLC

At OpenDispatch LLC, we are dedicated to transforming the field service industry. Our platform allows field service businesses to concentrate on what they do best: delivering exceptional service. We take pride in managing logistics that promote efficiency and reliability in client support. By choosing OpenDispatch, field service businesses can focus on delivering exceptional service while we handle the logistics. Our mission is to elevate the field service industry by providing a platform that promotes efficiency, reliability, and outstanding customer experiences.

The Customer Service Representative will play a critical role in facilitating smooth communication between our clients, technicians, and dispatching team. Responsibilities include

1. Inbound Calls: Answer client calls, document service requests, provide professional responses, and schedule appointments based on technician availability.

2. Outbound Calls: Proactively contact clients to confirm, reschedule, or follow up on appointments, and notify them of delays or changes.

3. Chat Handling: Respond to client inquiries via chat, assist with scheduling, and provide real-time updates on technician availability or job status.

4. Scheduling & Coordination: Assign technicians based on skills and availability, update systems in real-time, and track service requests for follow-up.

5. Customer Support: Maintain transparent communication, address concerns professionally, and guide clients through service expectations.

6. Data Entry & Reporting: Accurately log client and job details, and collaborate to improve scheduling and communication processes.

The ideal candidate will possess strong interpersonal and communication skills, enabling them to interact effectively with varied stakeholders. We are looking for:

• Previous experience in customer service or client-facing roles.
• Proficiency in managing multiple tasks and a knack for problem-solving.
• A positive attitude and the ability to work collaboratively within a team.
• Strong organizational skills to streamline service request management.
• Quiet office space - Computer (Windows 11), Headset with microphone, and stable internet connection.
• Must have exceptional English communication skills both verbal and written. (Native speakers preferred)

While not mandatory, the following skills will be advantageous:

• Experience with dispatching or scheduling applications.
• Knowledge of the field service industry and its challenges.
• Familiarity with CRM software and their functionalities.

Join OpenDispatch LLC and become part of a dynamic team that values innovation and service excellence. We offer:

• Competitive salary and opportunities for growth.
• A supportive work environment promoting professional development.
• Work-life balance and remote working options to suit your lifestyle.
• Paid and continuous training/support.

If you’re passionate about customer service and thrive in a fast-paced environment, we encourage you to consider this opportunity!