Bevy https://www.getonbrd.com/companies/bevy Follow

January 17, 2025

Customer Success Engineer in Bevy

Remote | Junior | Full time | Customer Support

Gross salary $2500 - 3700 USD/month

34 applications

Last checked today

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Requires applying in English

About Us

Bevy is a unified customer community platform that harnesses cutting-edge AI technology to empower amazing community leaders to transform connections and fill the world with belonging. We turn events, discussions, forums, and emails – into real, meaningful friendships that go beyond the digital world. Our mission is to end the loneliness epidemic.

Our community is called CMX, and it is the world’s largest network of community professionals. Through our community, we offer world-class training, events and research, and host CMX Summit, the largest event in the community industry.

Job functions

Essential Duties and Responsibilities:

Help improve the overall Support team’s effectiveness and efficiency through tools and processes, both created in-house or 3rd-party.
Triage and evaluate feature requests as well as defects reported by Support and Customer Success, through JIRA and Zendesk.
This position shields other technical departments from disruptions and stagnation.
Act as an internal escalation point of contact to resolve and create solutions for customer issues, technical or operational troubleshooting.
Serve as the enablement leader for representatives, by ensuring they are equipped to provide technical and operational support.
Analyze how Bevy’s audience is using support documentation to quantify opportunities for customer improvement.
Create, maintain and continuously improve processes and procedures for Customer Support.
Document all solutions and SOP creation.
Technologies used: JIRA, Zendesk, Confluence, Slack, Python/Django, Typescript, Rest APIs.

Qualifications and requirements

Only CVs submitted in English will be considered
Previous experience as a Customer Support tier 2 or above
Technical aptitude with experience in SaaS and Enterprise support
Experience developing in-house tooling and solutions, preferably with Python or Typescript languages.
Experience with software troubleshooting, based on understanding the source flow, correlating logs and source code.
Experience with SOP creation and documentation
Experience with JIRA, Zendesk, and Confluence
Bachelor’s Degree Preferred

Desirable skills

The Customer Support Engineer is a product expert. Responsibilities will center around creating and implementing tools//procedures that will make our Support team faster and more productive. This role will also be tasked with assisting the broader customer support team with resolution of technical questions, feature requests and bug reports. This role will also act as a liaison between the product/engineering team and our customers.

Conditions

Fully remote startup based out of California
Unlimited PTO
Maternity and paternity leave
Company is closed over winter break
Computer provided

Fully remote You can work from anywhere in the world.

Pet-friendly Pets are welcome at the premises.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Health coverage Bevy pays or copays health insurance for employees.

Computer provided Bevy provides a computer for your work.

Informal dress code No dress code is enforced.

Vacation over legal Bevy gives you paid vacations over the legal minimum.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.