Intermediate Product Manager / Business Analyst in Smarter Contact

We are seeking an Intermediate Product Manager / Business Analyst with Software as a Service (SaaS) product experience.

About us: Smarter Contact is a rapidly expanding SaaS company revolutionizing customer engagement and communication. Our cutting-edge SMS/Voice/CRM platform empowers businesses to connect with their customers in more intelligent and personalized ways. We're building state-of-the-art AI-powered solutions and are looking for passionate product people to join our journey.

About the role: We're seeking an enthusiastic Product Manager / Business Analyst to join our product team. This role offers a unique opportunity to work with cutting-edge AI technology while developing your product management skills in a supportive, knowledge-sharing environment.

Core Requirements:

• 3+ years of Product Management or Business Analysis experience/knowledge

Demonstrated expertise in core PM/BA methodologies:

• User story writing and story slicing
• User story mapping
• User journey mapping
• Release planning
• Understanding of product discovery and analytics
• Strong understanding of Agile methodologies
• Experience balancing business objectives with user needs
• Analytical thinking and structured problem-solving approach
• Proven ability to work in cross-functional product teams
• SaaS product experience
• Strong prioritization skills using various frameworks

Key Responsibilities:

• Drive product discovery and requirement gathering
• Create and maintain clear, detailed product documentation
• Write and slice user stories that effectively communicate requirements
• Collaborate with development and design teams to deliver features
• Contribute to product strategy and roadmap discussions
• Work closely with cross-functional teams (development, design, marketing, support)
• Help ensure delivered features meet business objectives and user needs
• Maintain and organize project documentation
• Participate in sprint ceremonies and product planning

• Experience with user tracking tools and data analytics
• UI/UX skills or UX writing capabilities
• Customer interview experience
• Software development background
• Product documentation expertise
• Experience working with marketing on feature releases
• Industry expertise
• Relevant training or continued education in product management

Employee benefits:

• 15 paid vacation days per calendar year (1.25 days are accrued per month)
• 10 paid floating holidays per calendar year
• 5 paid sick days per calendar year
• Performance-based bonuses/rewards
• $400/yr USD in medical benefits paid quarterly
• Up to a $600/yr USD in professional development reimbursement benefit
• Up to a $600/yr USDin physical development reimbursement benefit
• Up to a $50 USD gift on your birthday
• Up to a $50 USD gift on your employment anniversary