Product Manager in CareLinx Inc

CareLinx is a startup in the USA, San Francisco Bay Area that is transforming access to affordable, quality in-home care for families with aging or disabled loved ones. As the leading caregiver marketplace with over 500,000 caregivers, CareLinx empowers families to find, hire, manage, and pay caregivers.

CareLinx is seeking a fully remote, experienced product manager to accelerate our growth. As a PM, you will be responsible for collaborating with designers, engineers, operations, and other cross-functional team members to identify & implement solutions from start to launch, with initiatives like:

• Allow families to schedule, interview, and hire caregivers using video conference in the app
• Scheduling platform for staff to match and deploy nurses to facilities in real-time
• Integrate with a health plan to provide home care to millions of members and capture insights via care plans

• Work closely with the Heads of Product and Engineering to define the product roadmap.
• Manage the entire product life cycle through ideation, planning, execution, market-rollout to build products that addresses customer needs and enable our business to grow market share.
• Leverage data and insights from customer feedback and behavior to learn and inform decisions to test and improve our products.
• Define, document, and communicate goals, requirements and constraints for product initiatives.
• Create wireframes, sketch up basic designs for small features, or collaborate with designers for larger projects to define UI for front-end engineers.
• Collaborate with designers, engineers to determine trade offs between effort, benefits, time-to-market to scope and prioritize features on the roadmap
• Communicate plans, progress, and decisions to internal stakeholders and executives
• Define key success metrics for initiatives and create reports using data warehouse to track performance.

• 5+ years of hands-on product management experience in building online/mobile products, ideally in the health-tech/ consumer space.
• Track record of thinking outside the box and shipping creative solutions to meet customer's problems.
• Strong sense of UX and attention to UI details to deliver delightful user experiences.
• Strong English verbal and written communication skills.
• Excellent interpersonal skills. Able to work effectively and efficiently with diverse audiences including management, engineering, service advisors, customers, and partners.
• Self-motivated, resourceful with a resilient “Can-Do!” attitude. Can tap on the team to brainstorm on solution, but can also be an independent problem solver when needed.
• Flexible and capable of thriving in a fast-paced startup with an evolving business environment.
• Experience working in a 100% remote position & comfortable working with a distributed, international team.
• Experience with or willingness to learn the following tools: Sketch/Zeplin (design), Lucidchart (flow charts), Google Analytics, Google docs/sheets/slides, Chart.io (data), Intercom (customer campaign/messaging), Jira (project tracking)

Education:

• Bachelor's degree from a four-year college or university preferred

• 5+ years working experience in an English-only environment where communication with customers, designers, operations are frequent.
• Preference for experience in healthcare
• Experience in Sketch or Figma
• Background in engineering or design a plus but not required.

Work will be fully remote. Our team is made up of a diverse group of designers, product managers, and engineers, with many great talents from US, Chile, Peru, Argentina, Brazil.