Client Services Coordinator in EVEN

EVEN empowers music artists to sell their music first and stream second. On EVEN, artists set their price and quantity, and get paid instantly after each sale. EVEN’s releases give fans first access to their favorite artist’s music, content, tour tickets, merchandise, and more.

As we continue to hire our core team, we are seeking culture builders and curious thinkers looking to help us write the first chapter of our story. We’re in build mode, joining now means helping shape the future of the music industry as we launch into our ambitious future.

As our Client Services Coordinator, you'll be the frontline hero, ensuring artists and fans have a seamless experience with EVEN. You'll resolve issues, welcome new artists, provide seamless onboarding experiences and train them to maximize EVEN's features, and champion customer feedback to shape our platform's evolution. If you're a customer-centric individual excited by innovation, we want to hear from you.

• Customer Success Champion: Deliver prompt, helpful responses to artist and fan inquiries, building loyalty and trust with every interaction.
• Problem-Solving: Collaborate across teams to troubleshoot and resolve issues, ensuring users navigate smoothly within our system.
• Feedback Loop: Gather insights from artists and fans, advocating for their needs to continuously improve our platform.
• Documentation: Maintain clear records of customer interactions, solutions, and common issues to contribute to our knowledge base.
• ​​User-Friendly Navigation Guides: Provide clear, step-by-step instructions to guide artists and fans through the platform's features, recognizing that many users may not be technologically proficient.

What We're Looking For:

• Excellent English written and verbal communication skills.
• Natural problem-solving abilities and a proactive approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Bonus points: Experience with customer support tools like Intercom and Zendesk.

Work Schedule: This position requires availability to work from Wednesday - Sunday, 5 PM to 12 AM Eastern Time (ET).

Qualifications:

• Bachelor's degree in business, marketing, communications, or a related field.
• Experience in customer success, account management, or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Familiarity with the music and entertainment industry is a plus.

• Opportunities for career growth and advancement.
• A collaborative and inclusive work environment.
• Access to the latest technologies and tools to support your work.
• Challenging and impactful projects with a global reach.
• Chance to work with industry leaders and top-tier artists.