Vendor Operations Coordinator in Passport Shipping

About Passport:

Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce (customers include Bombas, Native, Ritual, Seed.com). By combining our proprietary asset light network along with technology and customer support, we ensure that consumers around the world receive their packages without the hassle and pain that is typically associated with international shipping.

We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch (https://tcrn.ch/2TKQ4eO) article to understand why brands love us.

• Monitor flights and shipment schedules and statuses during evening EST hours
• Track real-time updates, including delays, and flight cancellations using internal tracking systems as well as external carriers' tracking portals
• Proactively identify potential shipment delays and operational issues
• Communicate promptly with internal teams any identified operational issues, shipments, and flight delays
• Maintain accurate records of flights and shipments activities including tracking numbers, delivery confirmation, and incident reports
• Interacting with vendor and carrier inquiries
• Review and submit required documentation to our delivery partners
• Investigation of parcels and vendor concerns through multiple avenues
• Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day
• Quickly learn how different systems work and how to effectively use them
• Communicates effectively with Operations team members and leads
• Run reports and troubleshoot issues as needed
• Enter key performance indicator data accurately and on time for multiple vendors
• Review data for deficiencies or errors, correct any incorrect information
• Provide feedback and find pain points in the process, gather information for internal systems, and work on projects as needed
• You will be expected to work on a fixed schedule and be responsive during your set hours
• You will be expected to work on a fixed schedule from 6 AM - 2 PM Philippines time, Tue - Sat.

• Proficient English written and verbal skills
• Familiarity with relevant software tools such as Zendesk, ERP systems, logistics software, or CRM tools is a plus
• Excellent Microsoft Excel skills
• Proven experience in monitoring operations, preferably in logistics or transportation
• Understanding of international shipping regulations, customs procedures, or international logistics considerations
• Excellent time management skills and a demonstrated ability to meet deadlines and manage time effectively in a fast-paced environment
• Strong attention to detail and ability to manage multiple tasks efficiently
• Strong analytical skills, and the ability to analyze data and trends to identify potential issues or areas for improvement in vendor operations
• Excellent problem-solving skills and a capability to independently troubleshoot issues that arise during monitoring and tracking processes
• Process-oriented and able to understand how different pieces of information connect
• Self-starter with an eye for process improvement
• Excellent communication and presentation skills, both verbal and written
• Ability to multitask, prioritize and manage time effectively
• Self-motivated, positive attitude, Team player
• Able to quickly understand and implement process changes

• Competitive cash and equity packages
• Travel & Expenses funds for company events
• 100% remote work environment #LI-Remote
• Paid Time Off
• Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
• Quarterly team (virtual) gatherings and annual team offsites
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• Teammates around the world in 8 different time zones!