Operations Coordinator Freight in Passport Shipping

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About Passport:

Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce (customers include Bombas, Native, Ritual, Seed.com). By combining our proprietary asset light network along with technology and customer support, we ensure that consumers around the world receive their packages without the hassle and pain that is typically associated with international shipping.

We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch (https://tcrn.ch/2TKQ4eO) article to understand why brands love us.

Job functions

Interact with customer, vendor and carrier inquiries (email and phone)
Update systems and spreadsheets with correct pickup numbers and dates
Work through a daily task list, and monitor shipments daily to update different types of data throughout the day
Quickly learn how different systems work and how to effectively use them
Communicate effectively with Operations team members and leads
Create reports and help troubleshoot issues as needed
Calculate on time pickups and deliveries and input them into multiple reports showing performance
Use critical thinking and understanding freight industry workings
Review data for deficiencies or errors, correct any incorrect information
Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed
Work on a fixed schedule and be responsive during your set hours

Qualifications and requirements

Expert Proficiency in English written and verbal skills
Preferred Hours: 12PM - 8PM EST time, M-F
Experience with Zendesk a plus, but not required
Process oriented and able to understand how different pieces of information connect
Self-starter with an eye for process improvement
Excellent communication and presentation skills, both verbal and written
Ability to multitask, prioritize and manage time effectively
Self-motivated, positive attitude, Team player
Able to quickly understand and implement process changes

Conditions

- Competitive cash and equity packages

- Travel & Expenses funds for company events

- 100% remote work environment #LI-Remote

- Flexible PTO

- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!

- Quarterly team (virtual) gatherings and annual team offsites

- Learning & Development Fund for upskilling or products to improve your day-to-day work life

- Teammates around the world in 8 different time zones!

Location: Latin America (Argentina, Peru, Chile) Remote

Fully remote You can work from anywhere in the world.

Equity offered This position includes equity compensation (in the form of stock options or another mechanism).

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Paid sick days Sick leave is compensated (limits might apply).

Education stipend Passport Shipping covers some educational expenses related to the position.

Vacation over legal Passport Shipping gives you paid vacations over the legal minimum.

Parental leave over legal Passport Shipping offers paid parental leave over the legal minimum.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.