Implementation Specialist in Passport Shipping

About Passport:

Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce (customers include Bombas, Native, Ritual, Seed.com). By combining our proprietary asset light network along with technology and customer support, we ensure that consumers around the world receive their packages without the hassle and pain that is typically associated with international shipping.

We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch (https://tcrn.ch/2TKQ4eO) article to understand why brands love us.

• Make it your mission to create an exceptional Passport experience for our customers, post sale onwards
• Build relationships with key customer stakeholders
• Understand customer pain points to help create tailor-made shipping strategies
• Project manage concurrent onboardings (brand and 3PLs) and communicate progress internally and externally
• Work closely with 3PL success team to ensure a seamless experience for shared customers
• Collaborate on scaling internal processes and workflows for successful customer onboardings, and work cross-functionally within Passport to deploy them
• Become an expert on the Passport product, while keeping up with industry trends and news

(Please apply even if you don’t meet all of the criteria!)

• 1-3 years onboarding experience or applicable work in project management
• Experience working with Shopify
• Comfortable with significant customer interaction and strong interest in building relationships
• Self-motivating team player who can work cross-functionally and multi-task
• Excellent organizational skills and project management experience
• Strong written and verbal communication skills, and the ability to describe complex problems clearly and concisely to different audiences
• Prioritize customer experience with a focus on customer happiness
• Express empathy and the ability to take initiative on doing the right thing for the customer
• Creative problem-solving skills that you want to apply in an ever-evolving environment
• Resourceful - you might not have all the answers, but you know how to find them or who to ask for help
• Bachelor’s degree or equivalent experience

- Competitive cash and equity packages

- Travel & Expenses funds for company events

- 100% remote work environment #LI-Remote

- Flexible PTO

- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!

- Quarterly team (virtual) gatherings and annual team offsites

- Learning & Development Fund for upskilling or products to improve your day-to-day work life

- Teammates around the world in 8 different time zones!