IT Operations in Mediastream

Company Description
Mediastream is a leading streaming technology company that has been in business for over 16 years. We collaborate with major companies and broadcasters around the world to offer a quality end-to-end solution for content administration, distribution, audiovisual production, and user experience. Our goal is to connect our customers with their audience in a simple and effective way, creating new revenue streams for their businesses.

Role Description

This is a on site role for a IT Operations. This role will be responsible for ensure optimal performance and stability of key systems and services, resolving issues by escalating with the various areas involved.

Analysis and monitoring: Monitor the performance of systems and services proactively to ensure their proper functioning.
Systems maintenance: Identify, analyze and track the resolution of systems and services issues.
Interdepartmental and Vendor Collaboration:
- Coordinate with specialized Level 1 (L1) and Level 2 (L2) teams, primarily Development and Systems.
- Manage communication with vendors or ISPs when necessary.
Standardization and documentation of processes and procedures: Generate procedures, manuals and instructions in case of undocumented events.
Ensure the availability and continuous operation of the platforms: Be responsible for leading the continuity of the platforms under your administration.
Maintain an updated log of events, incidents and requirements: Monitor and log all detected events that originate incidents or requirements.
Effectively track assigned incidents: Track all incidents assigned to the area and keep the information updated.
Identify patterns and trends in incidents: Identify recurring incidents and execute actions to prevent recurrence.
Effective communication on progress and completion of activities: Autonomously report on progress and completion of requested activities.Generate periodic reports that provide an overview of project status and performance

• Cloud: AWS, GCP / Linux / Networking / Nginx / Docker
• Linux Server Operating Systems (Ubuntu, Debian, CentOS, etc.)
• Management and support of network infrastructure (BGP, HTTP, DNS, DHCP, NTP, TCP/IP, FTP, and Firewalls, among others)
• Application and network monitoring tools (Datadog / SolarWinds / PRTG Network Monitor / OpManager / Nagios / Zabbix)
• Scripting programming in languages such as BASH, RUBY, PYTHON, or others
• Webserver Administration (Nginx)
• AWS Amazon CloudFront & Route 53
• Streaming Technologies
• Bachelor's degree in Computer Engineering, Systems, Networks, or a related field with a minimum of 2 years of experience as an IT Operator.

Trabajo presencial por turnos (principalmente nocturno)