Applications Support Engineer in coderslab.io

En CodersLab actualmente nos encontramos apuntando al crecimiento de nuestros equipos de manera global con el objetivo de posicionarnos con nuestros productos en más países de Latinoamérica, es por ello que estamos en búsqueda de un Applications Support Engineer quien deberá ser una persona con motivada y orientada al cumplimiento de objetivos.

Te sumarás a un equipo desafiante y ambicioso con ganas de renovar el mercado, por lo que tus propuestas serán de mucho valor para el negocio.

¡Postula para este tremendo desafío!

We are looking for an Applications Support Engineer to provide support for our critical business applications. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work independently and as part of a team.

This position is to work remotely from anywhere of LATAM for working outside office hours and weekends.

Responsibilities:

• Provide phone and ticket support to end users for application-related issues
• Use ZenDesk to track and manage support tickets
• Understand the applications environment and be able to diagnose payload problems using monitoring tools, including Kibana
• Escalate complex issues to the appropriate team
• Work with other IT or NOC team members to resolve application issues
• Keep up to date with the latest application changes and updates

Requirements

• 3+ years of experience in applications support
• Experience in troubleshooting device settings and mobile applications in Android and iOS environments
• Strong knowledge of ZenDesk
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.) and a familiarity with API query language
• Experience with Kibana and other monitoring tools
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work off-hours and weekends
• Proficiency in advanced English

This position is to work remotely from anywhere of LATAM for working outside office hours and weekends.