Service Delivery Specialist Technology IT in Signant Health

Remote (Chile) | Semi Senior | Full time | Technical Support

Gross salary $1200 - 2000 USD/month

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Are you ready for the Most Impactful Work of Your Life?

Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.

Are you ready to take on a key role in our IT team?

We are currently seeking a talented Service Desk (Delivery) Specialist to spearhead incident management and contribute to exciting projects. As a specialist, you will play a critical role in providing top-notch IT support for the global end-user community, including remote workers. This involves device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.

Job functions

What You’ll Do:

Incident management: BAU and BreakFix Tickets—Providing Level 1 and Level 2 IT support for the global end-user community, including remote workers. This involves device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.
Project Contribution: Assist in deploying new services within assigned project teams.
Security and Compliance: Use incident logging to Work with the service security team to ensure that all end-user devices are compliant.
Asset Coordination: for new joiners and leavers in LATAM regions, including maintaining an accurate inventory.
Other responsibilities will be assigned as required.

Qualifications and requirements

What You Bring:

Associate's degree in computer science or communications.
Exceptional written and verbal English skills are a must. Must have strong professional verbal and written English communication.
At least two years of experience in End User Support.
Proficiency in Azure Active Directory, Bitlocker, and Defender ATP. Microsoft operating systems (Windows 11, Windows Virtual Desktops). Mac OSX
Knowledge of Office 365 environment, including Email, SharePoint, Teams, and OneDrive.
Familiarity with the deployment of smartphones (Android/iOS).
Strong training development skills, communicating complex technical matters in an easy-to-understand way.
Ability to engage effectively with all levels of the organization.
A team-oriented individual with excellent communication and interpersonal skills and a strong desire to learn and grow.

Conditions

Computer provided Signant Health provides a computer for your work.

Informal dress code No dress code is enforced.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Chile.

About Signant Health

The Best Work of Your Life — Signant Health's full profile