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OpenLoop

Technical Program Expert in OpenLoop

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OpenLoop is looking for a Technical Program Expert (Solutions Engineer) to join our team in Lima, Peru.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

About the Role

This position holds a critical role within our organization, focused on delivering exceptional technical support and expertise to clients in the healthcare industry following service delivery. This role involves leveraging in-depth knowledge of healthcare systems and technologies to address post-service inquiries, resolve technical challenges, and ensure the optimal functioning of our solutions within healthcare environments. The Technical Program Expert plays a vital role in maintaining positive client relationships and contributing to the ongoing success of our healthcare solutions.
Responsibilities include, but are not limited to:
  • Serve as the primary technical contact for healthcare clients post-service, assisting with technical inquiries, issue resolution, and optimization of our healthcare systems.
  • Provide expert guidance on integrating and configuring our solutions within complex healthcare environments.
  • Advise clients on how to configure and use our solutions in a compliant manner.
  • Analyze and diagnose complex technical issues reported by healthcare clients, collaborating with cross-functional teams to develop effective solutions.
  • Work closely with healthcare professionals to understand clinical workflows and recommend technical solutions that optimize patient care and operational efficiency.
  • Assist clients in configuring and customizing our systems to align with their unique healthcare processes.
  • Build and maintain strong relationships with clients, ensuring their post-service needs are met and their challenges are addressed promptly.
  • Identify opportunities for enhancing our healthcare solutions based on client feedback and emerging industry trends.
  • Provide insights for product enhancements and new feature development.

Requirements

  • Bachelor's degree in Software Engineering or similar careers.
  • 4+ experience as a Solutions Engineer or Solutions Architect.
  • Proven experience building and configuring webhooks (required).
  • Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
  • Excellent communication skills, both technical and non-technical, for effective interaction with healthcare professionals and internal teams.
  • Strong customer-centric mindset and a passion for delivering exceptional client experiences.
  • Fluency in English (C1) and excellent written and verbal communication skills.
  • Available to work on a hybrid work mode.

Desirable skills

  • Proven experience in providing technical support to healthcare clients (desired).
  • Experience working with Zoho and Healthie is considered a plus (desired).

Our Benefits

In addition to competitive salaries, this role includes:
  • Long term contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Monday - Friday workdays, full time (9 am - 6 pm).
  • Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
  • EPS healthcare covered 100% with RIMAC
  • AFP retirement plan—to help you save for the future.
  • We’ll assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.

Life insurance OpenLoop pays or copays life insurance for employees.
Paid sick days Sick leave is compensated (limits might apply).
Partially remote You can work from your home some days a week.
Health coverage OpenLoop pays or copays health insurance for employees.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.

Remote work policy

Hybrid

This job takes place some days from home and others at the office in Lima (Peru).

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