Tier 3 Support Specialist (Salesforce/.NET) in VARTEQ Inc.

VARTEQ is a US-based product development and technology consulting company founded in 2008, dedicated to helping clients drive their business through superior engineering solutions. Our team of professionals from diverse backgrounds fosters open communication and a culture of excellence. We pride ourselves on our core principles of openness, simplicity, and a commitment to exceeding customer expectations, ultimately delivering products that surpass client expectations.

We are seeking an experienced Tier 3 Support Specialist with at least 5 years of hands-on experience in providing advanced support, troubleshooting, and problem resolution. The ideal candidate will possess expertise across a diverse technology stack, including Salesforce Administration, Salesforce Apex Development, API integration, C#, MSSQL, React, and digital experience platforms.

Your responsibilities include:

• Advanced Troubleshooting: Provide Tier 3 support for escalated technical issues across Salesforce (Admin, Apex, API), MSSQL, React, and digital experience environments.
• Incident Management: Manage high-priority incidents and ensure timely resolution by collaborating with other support teams.
• Root Cause Analysis: Perform detailed analysis for recurring issues, providing recommendations for permanent solutions.
• Collaboration with Development: Work closely with developers to resolve complex integration and API-related issues.
• Data Management: Utilize MSSQL for complex queries and troubleshooting data-related issues.
• Salesforce Reporting: Design, generate, and troubleshoot Salesforce reports as needed.
• API Integration: Support API connection and integration issues.
• Technical Documentation: Create and maintain detailed documentation of issue resolution processes.
• Continuous Improvement: Contribute to support process enhancements.
• Training and Mentorship: Mentor other support team members to develop their skills.

Your qualifications include:

• Experience: Minimum of 5 years in Tier 3 technical support, specifically with Salesforce and API integrations.
• Salesforce Expertise: Proven experience as a Salesforce Administrator and in Salesforce Apex Development.
• API Integration: Strong expertise in API integrations and troubleshooting.
• Programming: Proficiency in C# and React.
• Database Management: Advanced MSSQL skills, including complex query execution.
• Salesforce Reporting: Experience in designing and troubleshooting Salesforce reports.
• Problem-Solving: Strong analytical and troubleshooting skills.
• Communication: Ability to convey technical issues to non-technical stakeholders.
• Collaboration: Excellent teamwork and interpersonal skills.

While not required, the following qualifications are advantageous:

• Salesforce Admin or Developer certification(s).
• Familiarity with ITIL practices and ticketing systems such as Jira or ServiceNow.
• Experience in a SaaS environment or supporting large enterprise systems.
• Knowledge of digital customer experience best practices.
• Familiarity with Sitecore and/or Kentico is a plus.

Join us to enjoy a dynamic environmental that promotes personal and professional growth:

• Work in a low-bureaucracy culture that encourages challenging tasks.
• Access to educational opportunities to boost your skills and knowledge.
• Participate in friendly team building and engaging corporate events.
• Enjoy generous paid vacation, holiday, and sick leave.