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Lilo AI

Account Support Specialist Afternoon Shift in Lilo AI

FULL_TIME

Santiago
This job is performed partly from home and partly at the office in: Santiago
(Hybrid) | Junior | Full time | Customer Support

Gross salary $700 - 1000 USD/month

10 applications
Replies between 1 and 5 days
Last checked today
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Requires applying in English
Lilo AI is pioneering an innovative, hassle-free procurement platform designed to empower customers in streamlining operations, increasing profits, and saving valuable time. The Account Support team plays a vital role within this mission by supporting the operational backbone of Lilo's account management. As a fast-growing startup focused on revolutionizing hotel procurement, Lilo AI offers a dynamic environment where technology and customer-centric service align to create significant impact in the hospitality industry.

Send CV through Get on Board.

Key Responsibilities

  • Process customer requests timely and accurately to ensure a seamless customer experience.
  • Track and manage orders, proactively identifying and troubleshooting any issues.
  • Support the Account Management team with onboarding workflows and various operational tasks.
  • Maintain clear, up-to-date internal records and documentation with attention to detail.
  • Work extensively with spreadsheets and tools to manage data efficiently and streamline processes.

Required Skills and Qualifications

  • Advanced Excel skills with confidence in handling spreadsheets and data management tasks.
  • English proficiency at level C1, both written and spoken, to communicate effectively across teams.
  • Highly organized, methodical, and extremely detail-oriented.
  • Ability to manage multiple tasks and workflows simultaneously within a fast-paced environment.
  • Self-motivated, reliable, and possessing a collaborative mindset to work smoothly with diverse teams.
  • No specific past experience or formal education is required, emphasizing attitude and skillset as primary selection criteria.

Desirable Skills and Traits

Experience or familiarity with the hospitality industry could be beneficial, given the focus on hotel procurement. Prior exposure to customer service or account management environments will provide an advantage. Strong problem-solving skills and adaptability to changing workflows enhance performance in this role. Being proactive with a passion for continuous learning and supporting team goals is highly valued.

Why Join Lilo AI?

We offer the opportunity to work remotely from Latin America for a fast-growing US-based startup. This role is a high-impact position with potential to grow and take on more responsibilities. Our team thrives in a collaborative, global, and multicultural environment, fostering innovation and inclusion.
Schedule: Sunday to Friday, 2 - 9pm (CLT)

GETONBRD Job ID: 54685

Pet-friendly Pets are welcome at the premises.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Partially remote You can work from your home some days a week.
Health coverage Lilo AI pays or copays health insurance for employees.
Computer provided Lilo AI provides a computer for your work.
Informal dress code No dress code is enforced.

Remote work policy

Hybrid

This job is performed partly from home and partly at the office in Santiago (Chile).

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Excel Customer Service English Education Communication Problem Solving Team Collaboration Customer Support Onboarding Attention To Detail Account Management Documentation Data Management English Proficiency Process Management Task Management Collaboration TeamCity Workflows Workflow Management Hospitality Selection Support Operational Support Task Order Management Spreadsheet IS Process Improvement Teams Multitasking Advanced Excel Detail-Oriented Fast-Paced Environment Spreadsheets Order Tracking Order Tracking Order Processing Spreadsheet Tools Hospitality Industry Knowledge Hospitality Industry Onboarding Support Hospitality Knowledge Process Tracking Onboarding Workflows Spreadsheet Management Onboarding Workflow Spreadsheet Automation
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About Lilo AI

We are creating the most hassle-free procurement platform on the planet. We want to empower our customers to streamline their operations, boost their profits, and free up valuable time for what really matters. — Lilo AI's full profile

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Account Support Specialist Afternoon Shift
Lilo AI • Santiago
This job is performed partly from home and partly at the office in: Santiago
(Hybrid)
Apply
Requires applying in English
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