Customer Support Specialist in Dzen Sad

With many years of experience in the horticultural industry, our online store offers a wide range of quality products for your garden. We specialize in bulbous, tuberous and perennial plants, which we supply directly from leading growers in the Netherlands. Thanks to our experience, we not only offer the highest quality products, but also provide expert advice on plant care.

• deliver top-tier customer support to users through email and various digital communication platforms;
• effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services;
• identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed;
• supply product information, respond to product-related inquiries and instruct users on how to utilize the application most efficiently;
• respond to app reviews, providing solutions and addressing concerns to improve user satisfaction;
• handle disputes and chargebacks, ensuring timely and effective resolution of issues;
• collaborate with the product development and IT teams to enhance user experience based on user feedback;
• monitor and record customer support interactions, identifying patterns and recurring issues;
• contribute to the development and execution of customer support protocols to boost efficiency.

• demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application;
• superior verbal and written communication abilities;
• robust understanding of subscription models and the functionalities of mobile applications;
• familiarity with customer service software (Zendesk, Freshdesk, etc.), and tools;
• ability to maintain patience and professionalism in high-stress scenarios;
• excellent problem-solving abilities and meticulous attention to detail;
• proficiency in the English language, knowledge of additional languages is advantageous;
• willingness to work on weekends, with Saturday and Sunday as regular working days and time off provided on weekdays.

• Knowledge of the Ukrainian language

• Hybrid work model: Work your way — fully remote, from our Warsaw office, or a blend of both — whatever boosts your productivity.
• Generous time off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
• Career growth: Your career advancement is our priority. We’re dedicated to enhancing your skills and expanding your impact.
• Psychological support: We aim to support your mental well-being by covering therapy or counseling sessions.
• Fitness allowance: Stay active with financial support for sports-related activities.
• Language enhancement: Improve your English with our paid courses.
• Supportive and driven team: Become part of a collaborative community of enthusiastic and ambitious professionals.