Moventi is at the forefront of technological innovation, helping organizations navigate the rapidly changing landscape. By working here, you will be part of a multidisciplinary team that fosters continuous learning and the adoption of new technologies. The office is centrally located, providing a collaborative environment with recreational areas for breaks and agile tables for team meetings. The organizational culture emphasizes transparency, commitment, and innovation, encouraging employees to take risks and challenge themselves daily.
• Provide first-level technical support via phone, electronic submission, and remote control software to diagnose and resolve issues with restaurant systems, such as POS systems (Oracle/PAR, Micros, POSitouch), drive-thru timers, and web-based reporting systems.
• Log and track all issues in the ITSM system, ensuring timely responses and updates to users.
• Escalate unresolved or more complex issues to second-level helpdesk or external vendors when needed.
• Diagnose and resolve basic networking issues such as connectivity problems, slow network performance, and configuration errors on routers, switches, and wireless access points.
• Troubleshoot hardware problems involving desktops, printers, and other peripherals used in restaurant environments.
• Provide support for network-related issues, including IP address conflicts, network outages, and connectivity problems between restaurant systems and external applications.
• Assist in the configuration and setup of new hardware and software for restaurant implementations.
• Work closely with vendors to ensure timely repair or replacement of hardware components under maintenance agreements.
• Monitor system performance and ensure service level agreements (SLAs) are being met.
• Maintain and update user documentation and training materials for end users.
• Assist with basic troubleshooting of network connections, hardware peripherals, and standard software applications.
• Participate in system testing and deployment of updates or new tools within restaurant environments.
• Provide basic training to restaurant staff on common IT tasks and systems, helping them understand and use new technologies.
• Basic understanding of POS systems, desktop support skills, and experience with customer service.
• Strong communication skills with the ability to clearly explain technical issues to non-technical users.
• Eagerness to learn new technologies and troubleshooting methods.
• Ability to handle stressful situations professionally and patiently while maintaining a positive attitude.
• Problem-solving mindset with attention to detail and good organizational skills.
• Capable of following established procedures and escalating more complex issues as necessary.
Fully remote
Candidates can reside anywhere in the world.
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