Noc Network Support Specialist in LinkAmerica

At LinkAmerica, we have specialized in providing IT solutions that drive high value and impact for businesses. Our focus is on delivering customized integrations and tailored solutions that meet the unique needs of our clients. We are continuously working on transformative projects that push the boundaries of technology and innovation, and we are eager to add passionate individuals to our team.

As a TIER 1 support technician, you will be pivotal in ensuring seamless communication and technology solutions for clients. Your responsibilities will include:

• Monitoring and managing network performance (NOC).
• Diagnosing and resolving issues related to TCP/IP, VoIP, and OSI layers.
• Providing exceptional customer service while working collaboratively in a dynamic team.
• Documenting problem resolutions and maintaining clear communication with clients.
• Engaging in continuous learning and development to enhance your skills in the field.

The ideal candidate will possess:

• A degree in Telecommunications, Systems Engineering, or a related field.
• 2 to 3 years of hands-on experience in network operations or technical support.
• B2-C1 proficiency in English, enabling effective communication with clients and colleagues.
• Strong analytical and problem-solving skills, along with a passion for technology.
• A proactive approach to learning and adapting in a fast-paced environment.

While it is not mandatory, the following skills and experiences would be a plus:

• Familiarity with network monitoring tools and software.
• Certification in relevant IT fields (e.g., CompTIA Network+, CCNA).
• Experience in a bilingual support role would be advantageous.

Joining LinkAmerica means you will enjoy:

• Opportunities for professional growth and advancement within the company.
• A dynamic and collaborative work environment that fosters innovation.
• The chance to contribute to projects that genuinely make a difference in the industry.
• A supportive atmosphere that values your contributions and well-being.
• Hybrid work possibilities following a successful performance review and probation period.

If you meet the requirements and are ready to take on new challenges, we look forward to receiving your application!