Help & Support - Unlocks

When your subscription plan expires, your jobs will continue to receive applicants, but you will have to unlock them in order to access that information. 

If you have locked jobs when you sign up for a subscription plan, you can easily add them to your plan to be able to access all the information.

When you purchase a subscription plan on Get on Board, you can refresh the date of your ads up to 4 months from their creation.

Boost  will not be available in the following cases:

• If your job is older than 3 months. In this case, we recommend that you close that process and relaunch it as a new process. 
• If your job is not unlocked. In this case, you must unlock your job first before purchasing Boost.
• If Boost is already active and within the 14-day period.

Yes you can. If you have locked jobs that you wish to unlock under your subscription plan, you can use the button "Add this job to your plan". This button will unlock your job and will make it part of your active jobs quota, just as if you had created the job after subscribing.

Duplicating a job means cloning the job and publishing a new version of it, without the information of previous applicants. 

No. At this moment we do not have monthly subscriptions, only quarterly and annual subscription plans with special pricing. Why don't we have monthly plans? Because having a monthly plan does not match the actual recruitment times, which are usually at least 2 months.

If your company needs to hire more than 5 tech positions per year, we recommend you to get a subscription plan according to your needs. This will allow you to economize considerably compared to individual unlocks. 

Immediately nothing. You can continue to enjoy the benefits of your plan until the plan period is over. When that time comes, you will not be charged for the renewal and you will lose access to the plan.

On Get on Board, an unlock or "unlocking" a job is equivalent to purchasing a publication. 

When you close a process in Get on Board you can reopen it keeping all the information only if the job is less than 4 months old.

Once you create your ad, the URL cannot be modified. You can edit the title and content of the ad, but the link will remain the same as the original one. 

Boost maximizes the visibility and scope of your job posting on Get on Board, especially when you need to recruit with urgency or for highly competitive or hard-to-find positions. To activate Boost, it is imperative that the ad is already unlocked.  
Boost lasts 14 days, after which will be deactivated and your job ad will go back to its normal visibility and will be listed chronologically again. 

When you post a job on Get on Board and have not yet purchased a publication or a subscription plan, your job will receive applicants, but it will remain 'locked', i.e. you will not be able to access all their contact information.  To access the applicants' information, you must buy an unlock or purchase a subscription plan. 

Closing a process on Get on Board lets candidates know that you are no longer looking for candidates for the position, and organizes your board internally so that old processes are no longer present. 

Duplicating a process means cloning the job and publishing a new clean selection process. When you re-open a process, you keep the data of your original job.

Get on Board subscription plans offer complete ATS software, considerable savings ($) compared to individual publications, ever-active jobs, automatic unlocks, the ability to publish confidential jobs, integration with other ATSs, and more. Check out all the benefits here...

To request your purchase refund, please write to info@getonbrd.comexplaining the reason (important for us to analyze your case), including proof of payment.