Help & Support

If you choose a subscription plan and your company's recruitment needs increase, you can upgrade to your plan. To do this, you should write to info@getonbrd.com and we will contact you from our sales area, who will explain the steps to follow. 

Don't worry. If you deleted an application by mistake you can recover it 😉.
We recommend you to first check 'Your Applications' and search for the job you want to recover. Once you find it, click on it and select the option 'Recover application'.
In case you do not find the job, send us an email to info@getonbrd.com or write to our chat to make the recovery request. Once the request is submitted, your application will be reinstated within 72 business hours. 

Immediately nothing. You can continue to enjoy the benefits of your plan until the plan period is over. When that time comes, you will not be charged for the renewal and you will lose access to the plan.

If your payment is rejected, Stripe, our payment platform will keep trying a couple of times. If the transaction still cannot be completed, you will receive an email asking you to update your payment methods in your account.

When you apply for a job through Get on Board you can send messages to the company. To access this option, you must go to "Applications", then - once you select the application at the company you want to contact - you will see the "messages" tab, where you can write to them and ask all the questions you need. 

Immediately, that's why you pay a pro-rata, so you can enjoy your new plan straight away. In the next billing cycle, you will be charged the full value of your plan.

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Data Science, Design, Innovation, Digital Marketing, etc.

If you believe that a company does not comply with what is offered in their ad, you can use the report button, which is located at the bottom of every ad on Get on Board. Each time you report a job ad, we review the case, verify the veracity of the report, contact the company involved, and take the necessary measures to solve it. 

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Design, Data Science, etc.

Refreshing the date of a selection process means that the publication date of your ad is updated to the day you refresh it. 

When you make a payment on Get On Board you receive an invoice in your email. In addition, you can access all your invoices or bills whenever you need them, from the menu on your careers page. To have access to them, you must have the role of admin, login to your profile, open the menu on your name ( upper right corner), and select the option 'invoices'. 

Non-profit organizations, anywhere in the world, can post technology jobs on Get on Board and find great Latin American technology talent for free, forever. Check the conditions required to access the benefit. 

On Get on Board, companies with a subscription plan have access to our Talent Database and can invite professionals to apply to their processes.
If a company sends you an invitation to apply to a process, it has access to a preview of your profile, which includes data such as name, LinkedIn or GitHub profiles, and portfolio, as well as all the professional profile information you leave on Get on Board. Contact details and CVs are not shown in the search results.

On Get on Board, we send you emails with job offers that relate to the preferences you specify when looking for a job. You can change these preferences as often as you like.

No. You can cancel the automatic renewal and continue to use the account until the end of the cycle, as there are no refunds.

If your company needs to hire more than 5 tech positions per year, we recommend you to get a subscription plan according to your needs. This will allow you to economize considerably compared to individual unlocks. 

Get on Board does not intervene in the processes that are published, so each company is responsible for notifying professionals whether or not they have been selected for a job. 

We strongly recommend that you contact the professionals and follow up on the recruitment process directly from Get on Board. 

On Get on Board, users can have different roles, and there is no limit to the number of users. Learn more about each role's permissions here.

By activating Boost we will update the publication date of your ad once so that it is published with the date on which you activated Boost. 

When you close a process in Get on Board you can reopen it keeping all the information only if the job is less than 4 months old.

Get on Board specializes in IT-related jobs, so to post jobs on Get on Board it is ideal (but not restricted) that your company belongs to one of these industries. 

Each company's recruitment process is different, so there is no one-time frame that can be applied to all processes. However, when you apply for a job you have the option to send messages to the company, to be aware of the process and response times. In addition, you can check in the same job ad when the company last checked it.   

On Get on Board, every company has a "Work with us" page, instantly, free, and easily customizable. This page contains your company profile (logo, description, website, and other information), and all the active jobs you have on Get on Board.
Only the administrators of a company account can modify this information. If you have administrator permissions, go to the menu with your username (on the desktop it is in the upper right corner), and select "Edit your company name profile".

As many as you need! On Get on Board, there is no limit to the number of users of your company that can access the platform. There's no need to share one single account among several people. 

By subscribing to a plan you have access to a number of benefits that are not available in more basic plans. If you decide to change to a cheaper plan, there is no refund and the change of plan is immediate. You will be able to renew to a lower plan at the end of your current plan period. 

If your company has a presence in more than one country, you do not need to create an account for each one. 

If you posted your job on Get on Board and forgot to check it, after 15 days you will receive a notification that your ad will be unpublished.

Get on Board subscription plans offer complete ATS software, considerable savings ($) compared to individual publications, ever-active jobs, automatic unlocks, the ability to publish confidential jobs, integration with other ATSs, and more. Check out all the benefits here...

If Boost did not meet your expectations, you can write to us at info@getonbrd.com. Our team will review the ad to see the possible causes and help you improve it, if necessary. 

When you create a job on Get On Board, our algorithm identifies the keywords of your ad and generates tags to facilitate its search with professionals. Also, tags help us determine the minimum salary range required for the job you are posting. 

When you unpublish a process, it stays open, so it continues to appear as an ongoing process in your dashboard. Closing a process on Get on Board lets candidates know that you are no longer looking for the position.

Boost maximizes the visibility and scope of your job posting on Get on Board, especially when you need to recruit with urgency or for highly competitive or hard-to-find positions. To activate Boost, it is imperative that the ad is already unlocked.  
Boost lasts 14 days, after which will be deactivated and your job ad will go back to its normal visibility and will be listed chronologically again. 

Duplicating a process means cloning the job and publishing a new clean selection process. When you re-open a process, you keep the data of your original job.

No, you don't have to pay to browse jobs on Get on Board, it's a free service for professionals who are looking for IT-related jobs. To find a job on Get on Board, you just need to register, complete your profile, and start searching and applying.

If you have a business account with Get on Board, then you have a "Work with us" page ready and absolutely free. 

When you post a job on Get on Board and have not yet purchased a publication or a subscription plan, your job will receive applicants, but it will remain 'locked', i.e. you will not be able to access all their contact information.  To access the applicants' information, you must buy an unlock or purchase a subscription plan. 

If you wish to delete your company's account, you must request it formally by writing an email to  info@getonbrd.com. The request must be sent by an account administrator, from the same email that was used when the company was registered on Get on Board. 

On Get on Board, you must always identify the company on which the professional will work at.