Help & Support - Companies

The definition of the seniority of the profile you wish to hire depends on several factors, mainly in relation to the functions to be performed. 

2FA is a security measure -additional to your password- that helps protect your account from usurpation and/or theft of credentials.

In Get on Board you can activate 2FA to protect your company account. Check here how to do it in 3 simple steps.

If you purchased a Get on Board subscription plan with automatic renewal and wish to cancel it, you can do it easily from your dashboard.

With webhooks companies and professionals can get real-time updates of events that happen in Get on Board.

If you have locked jobs when you sign up for a subscription plan, you can easily add them to your plan to be able to access all the information.

To become a member of your company's account in Get on Board, whoever has the admin role must send you an invitation so you can follow these steps...

When you subscribe to a plan online, the renewal of the plan will be automatic. You can check the renewal date of it in the option 'Your subscription'.

Hiding salary is a subscriber-only feature. Regular unlocked postings cannot hide the salary.

Whoever has admin role in your company account in Get on Board can easily reassign roles to other members from the UI by following these steps...

When you purchase a Get on Board subscription plan directly through the website, the activation of your plan will be automatic.

Boost maximizes your job's visibility and reach in Get on Board. Read more to learn about what Boost does and how to activate it.

Get on Board has a partnership with LinkedIn Limited Listings that allows your jobs to appear automatically in LinkedIn job search results.

We calculate response times from companies to candidates according to three perspectives: global company response time, the response time specific of a job, and the individual response time per team member. Read more to learn about how these times are calculated and displayed in Get on Board.

At Get on Board we have created a modern ATS to facilitate your selection processes, however, we know that there are teams that prefer to work directly with their email inboxes. That's why when you post your job on Get on Board you can activate individual email notifications for each application you receive, here's how to do it!

On Get on Board you can reopen jobs that you have unpublished and that are less than 4 months old. If it's older than 4 months, you won't be able to reopen it

When you purchase a subscription plan on Get on Board, you can refresh the date of your ads up to 4 months from their creation.

Boost  will not be available in the following cases:

• If your job is older than 3 months. In this case, we recommend that you close that process and relaunch it as a new process. 
• If your job is not unlocked. In this case, you must unlock your job first before purchasing Boost.
• If Boost is already active and within the 14-day period.

If you posted your job at least 1 week ago and still no candidates have applied, we invite you to review some common issues that could be affecting its success. 

When you post a job on Get on Board, you must consider different factors that will impact attracting applicants, such as seniority (junior, senior, etc.), whether the salary is visible or not, among others. Here we share some tips to increase applications for your job.

If you have recently modified your company page settings (for instance, changed the company name, color or background image) and share a job on LinkedIn, the cache may still be using the old version and the preview of the job may not match your changes. 

 Read on to learn more about the methods you can use to fix this.

You can easily add your company's invoicing data in Get on Board. Go to '⚙️ Settings' > 'Company info' > Tax and Invoicing info. 
By selecting the option you will be able to add your company tax name, your tax ID number, and legal address.

If at the time of paying your subscription you did not complete your billing (tax) information, you will receive an invoice with incomplete data, which will be updated automatically when you complete it in your company account. 

When you discard an applicant in your recruitment process on Get on Board, you can easily select the discard reason (e.g., Didn't meet requirements; unfit for the job, etc.). 
Discard reasons help you conduct an organized process and help professionals improve their future applications, as they receive tips for improvement based on these. 

We believe that the seniority and experience level of a role is not measured just by counting years. Especially in tech, seniority is much more defined by abilities and competencies that an individual acquires as they progress. Self-learning, discipline, and work environment play a huge role in the speed with which a person, in particular, will become "Senior" or "Expert".

The following guide specifies the skills we consider relevant for each seniority level available for jobs in Get on Board. When we moderate jobs, we look at the functions described in the ad, and we make sure they match the seniority level (and thus, salary) specified by the company. Use this guide as orientation on the most appropriate seniority level for a role.
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Effective June 1, 2020, all companies incorporated in Chile  –or foreign companies using a credit card issued in Chile– are required to pay an extra 19% VAT when making purchases in Get on Board. This VAT is collected by us and fully paid to the Chilean Internal Tax Service (SII) on your behalf, as required by Chilean law.

If your company is a VAT taxpayer in Chile, you will be able to declare it in Get on Board when finishing your purchase or when editing your company profile, in the "Tax and invoicing info" section. Being a VAT taxpayer in Chile is a special tax status that requires your company to pay VAT on all purchases on your own, and Get on Board is not required to collect VAT for these companies. This means that, if you specify your company status as a VAT taxpayer, we will not charge the 19% VAT.

In Get on Board, the top of the salary range cannot be more than 50% higher than the bottom of the range. This constraint exists so jobs can be more specific of a particular seniority level. Too wide salary ranges imply that people from different seniorities are being hired in a single job, which leads to ambiguous job descriptions and confuses applicants.

Instead of offering a single job with a wide salary range, create two jobs: one for the lower seniority level and one for the higher seniority level.

Yes you can. If you have locked jobs that you wish to unlock under your subscription plan, you can use the button "Add this job to your plan". This button will unlock your job and will make it part of your active jobs quota, just as if you had created the job after subscribing.

For all subscriptions (annual or quarterly) purchased with a credit card, an invoice is generated from the USA as an international purchase. You can also receive local invoices in Peru and Chile, paying via wire transfer. These invoices are made only for Recruiter annual plans or higher.
It is important to include your company information to personalize your invoice. Check how to do it here.

Groups are work teams that you can create to assign (and differentiate) access to the different selection processes among the users of your company.

This article details the criteria we use to moderate jobs submitted to us.

When a process is duplicated, a clon of your job will be published, with a clean selection process, that is, without the information of the professionals who initially applied.

From the option '💬  Message Templates' in the 'Job resources' menu of your dashboard, you can create message templates for all stages of your process, which will help you save time in communicating with applicants. 

If your company uses an external Applicant Tracking System (ATS) software such as Lever or Greenhouse and you have an active subscriptionplan, you can connect your ATS with Get on Board and receive all applications to your Get on Board process, in real-time, directly in your external ATS.

Read more to check out the steps required to configure your integration.

Your company account on Get on Board includes a ready-to-go, easy to customize careers page, for free. Embed this page into your website by copying and pasting a simple HTML code.

Select the option 'invitations' in the left menu. There you will be able to see the status of the invitations sent through Talent Database, an exclusive benefit for subscription plans. 

Once the professionals accept the invitation to apply for your job, they will be able to contact you after sending their application via 'Messages'.

If you have administrator permissions of the account, you can easily change your company name and contact details by clicking on your username(on the desktop it is in the upper right corner) and selecting "Edit <your company>'s profile". 

In the case that there were other accounts with your company name within your own country, you can request that unofficial accounts be deleted.